Knowledge Base
Find answers to your questions
11 results for "support"
What If I Need to Cancel a Job?
Understanding the cancellation process and associated policies.
When Do I Get Paid?
Understanding the payment timeline and escrow release process for pilots.
Setting Up Payout Preferences
Configure how and where you receive your payments.
How Is My Payment Information Protected?
Learn about the security measures protecting your financial data.
What If There's a Dispute During the Ferry Process?
Understanding the dispute resolution process and how conflicts are handled.
How Do I Report a Safety Concern?
Reporting safety issues before, during, or after a ferry job.
Selfie Verification for Enhanced Trust
Using selfie verification to add an extra layer of account security.
Completing a Ferry Job
Steps to properly complete and close out a ferry job.
License Verification Process
How FerryPros verifies pilot licenses and credentials.
Background Check Requirements
Understanding the background check process for FerryPros users.
Contacting Support
How to get help from the FerryPros support team.
Can't Find What You're Looking For?
Our support team is ready to help with any questions.